Delivery & Returns

Our Delivery Charges are very simple.

Free standard delivery on all orders over £40 (3-5 working days).

On all orders under £40 delivery charge is £3.95 for all of UK including Highlands and Islands.

Express Delivery £8.95  (1-2 days) if order is placed before 3.30pm.

If you are buying for someone else we are happy to gift wrap an item, please contact us to discuss.

If the cost of shipping your order substantially exceeds our agreed rates we will email you with the adjusted delivery charge.

You may cancel your order at this time if you wish.



Delivery charge for Europe £20.00 ( Airmail max wt 2Kg ).

Delivery charge for USA, Canada and Rest of World £25.00 ( Airmail max wt 2Kg).

If your order exceeds the maximum Airmail weight or size limit we will email you with the adjusted delivery charge.

You may cancel your order at this time if you so wish.

No-bones about it Returns & Exchanges

Happy customers are our number one priority and we hope you are exceptionally happy with your purchases from the Pack Leader Store. However we understand that occasionally an item may not be the right colour or size so if you would like to return or exchange the product for any reason we do offer a no-fuss exchange and return policy. Please return the item within 14 days unused (and dog hair free!) The item must be in its original condition with all packaging intact. As soon as we receive the package we will arrange either an exchange or refund. We do not refund the postage charge for returning an item, but we do send exchanges to you free of charge. Please note we do not accept returns on any dog treats. Send returns to Pack Leader Dog Adventure Store, 3 Lorne Terrace, Ashbrooke, Sunderland, SR2 7BU.

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